Services

Business Process Outsourcing (BPO)

We outsource critical processes with specialized teams and performance-based management using key indicators. We ensure operational continuity, control, and continuous improvement, enabling organizations to focus on their core business with greater efficiency and lower risk.

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Specialized Execution

We design outsourcing models tailored to the criticality and complexity of each operation. We integrate people, processes, and continuous supervision under defined performance standards, traceability, and operational control.

Provision of specialized technical personnel

Supply of qualified technical profiles for the operation, maintenance, and support of ITS systems, railway signaling, fare collection, and urban management, with proven experience in highly demanding operational environments.
Business Process Outsourcing (BPO)

End-to-end management of critical processes such as control center operations, customer support, incident management, and financial reconciliation, under defined service standards and with Globe’s technical ownership.

01.
Scope Definition

Identification of required competencies, process scope, and expected service levels.
02.
Team Selection and Training

Recruitment, technical assessment, and specific training of personnel in the client’s systems, processes, and protocols.
03.
Deployment and Operations

Integration of the team into operations with technical supervision from Globe and continuous monitoring of performance indicators.
04.
Continuous Management and Adjustment

Periodic performance evaluation, workforce rotation management, and service model adjustments based on the evolving needs of the client.